What it is
Every organization runs on knowledge that lives in a few people's heads: why the process is shaped the way it is, which exception actually matters, who to call when the system says no. It is the most valuable thing you own and the least protected. When those people leave — or just get busy — it walks out the door with them.
We extract that knowledge deliberately. Structured interviews and working debriefs pull out the reasoning, not just the steps. Then we write it down in a form that survives turnover: organized, versioned, and pitched at the person who has to use it next, not the expert who already knows.
What you get
- Subject-matter expert interviews and working debriefs
- Process and workflow documentation, end to end
- Methodology codification — how-you-work turned into a how-we-work doc
- Role definitions, RACI, and decision-rights mapping
- A searchable, versioned knowledge base your team can extend
How it works
We start by mapping who holds what — the handful of people whose absence would hurt most. Then we sit with them: guided interviews, shadowing where it helps, and debriefs that capture the judgment behind the work, not just the click-path.
The output is a structured knowledge base — searchable, cross-referenced, version-controlled — plus the methodology docs and role definitions that make it navigable. We build it so your team can keep adding to it after we leave.